TERMS OF SERVICE
THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT” OR “TERMS”) IS A LEGAL AGREEMENT BETWEEN YOU, ON THE ONE HAND, AND SANA WELLNESS INC., ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND REPRESENTATIVES (COLLECTIVELY, “SANA,” “THE COMPANY,” “WE,” “US,” OR “OUR”), ON THE OTHER HAND, REGARDING YOUR USE OF SANA’S SERVICES.
THE “SERVICES” INCLUDE ANY MEMBERSHIPS, FACILITY ACCESS, SAUNA USE, COLD PLUNGE / ICE BATH ACCESS, WELLNESS LOUNGE ACCESS, EVENTS, RETREATS, DIGITAL CONTENT, ONLINE PLATFORMS, BOOKING SYSTEMS, AND ANY OTHER PRODUCTS OR SERVICES HOSTED, OPERATED, OR PROVIDED BY SANA (COLLECTIVELY, THE “SERVICES”).
BY CLICKING “I AGREE,” “I ACCEPT,” OR BY PARTICIPATING IN ANY SANA SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND ACKNOWLEDGE THAT YOU ARE WAIVING CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION, AS SET OUT BELOW.
PART 1: RELEASE OF LIABILITY, WAIVER OF CLAIMS & ASSUMPTION OF RISK PLEASE READ CAREFULLY
IN CONSIDERATION OF SANA PERMITTING YOU (“I” OR “ME”) TO PARTICIPATE IN ACTIVITIES INCLUDING, BUT NOT LIMITED TO, USE OF SAUNAS, COLD PLUNGE / ICE BATHS, WELLNESS LOUNGE ACCESS, AND COMMUNITY EVENTS (COLLECTIVELY, THE “ACTIVITIES”), YOU AGREE TO THE FOLLOWING:
1. ASSUMPTION OF RISKS
I understand that participation in the Activities involves inherent risks, including but not limited to serious bodily injury, illness, fainting, cardiovascular complications, dehydration, thermal stress, permanent disability, death, and property damage.
I acknowledge that:
Sauna use involves exposure to high heat and may cause dehydration, dizziness, fainting, or cardiovascular stress.
Cold plunge / ice bath use involves exposure to extreme cold and may cause shock, breathing difficulty, loss of consciousness, or other serious complications.
Rapid temperature changes may increase physical stress on the body.
I voluntarily participate in the Activities and freely assume all risks, known or unknown, whether arising from negligence or otherwise.
I understand that I should consult a physician prior to participation and that I am responsible for disclosing any medical conditions, pregnancy, injuries, cardiovascular concerns, or other health issues before engaging in the Activities.
2. WAIVER & RELEASE
I hereby waive, release, and forever discharge SANA and its affiliates, directors, officers, employees, contractors, agents, successors, and assigns (collectively, the “Releasees”) from any and all claims, demands, damages, actions, or causes of action arising out of or relating to:
Participation in the Activities
Use of SANA facilities
Attendance at SANA premises or events
Travel to or from SANA premises
This release applies to claims arising from negligence, breach of contract, breach of statutory duty, occupiers’ liability legislation, or otherwise.
3. INDEMNIFICATION
I agree to indemnify, defend, and hold harmless SANA and the Releasees from any claims, damages, liabilities, legal fees, or costs arising from:
My participation in the Activities
My breach of these Terms
Any third-party claim resulting from my conduct
4. PERSONAL PROPERTY
SANA assumes no responsibility for loss, theft, or damage to personal property brought onto the premises.
5. LIMITATION OF LIABILITY
If any portion of this release is found unenforceable, SANA’s total liability shall not exceed the greater of:
(i) The total amount paid by me to SANA in the six (6) months preceding the claim; or
(ii) $500 CAD.
6–8. GENERAL PROVISIONS
This Agreement constitutes the entire agreement between SANA and me.
If any provision is held invalid, the remainder remains enforceable.
This Agreement binds the parties and their heirs, successors, and permitted assigns.
9. GOVERNING LAW
This Agreement shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be brought exclusively in the courts of Ontario.
PART 2: MEMBERSHIP TERMS ELIGIBILITY
You must be at least 18 years old to purchase or use a SANA membership unless otherwise approved in writing.
MEMBERSHIP COMMITMENT
SANA memberships are sold as a one (1) year commitment.
By purchasing a membership, you agree to maintain your membership for a minimum term of twelve (12) consecutive months.
CANCELLATION POLICY
Membership cancellation requires thirty (30) days’ written notice submitted to SANA at:
hello@sanasana.ca
Notice must be provided at least 30 days prior to your next billing date.
Membership fees remain payable during the 30-day notice period
No partial refunds will be issued.
NON-TRANSFERABILITY
Memberships are strictly non-transferable and may not be shared, assigned, sold, or transferred to any other individual.
Violation may result in immediate termination of membership without refund.
DAILY ACCESS LIMIT
Membership permits one (1) entry per day.
Re-entry on the same calendar day is not permitted.
SANA reserves the right to deny access for violations of this policy.
FEES & BILLING
Membership fees are billed in accordance with your selected payment schedule.
All payments are non-refundable except where required by law.
SANA reserves the right to adjust pricing with advance notice.
Failure to make timely payment may result in suspension or termination of membership.
COMMUNITY GUIDELINES
SANA is an inclusive wellness space.
Harassment, discrimination, violence, hate speech, bullying, or disruptive conduct will not be tolerated. SANA reserves the right to revoke membership access without refund for violations.
SERVICE MODIFICATION
SANA may modify hours, access policies, amenities, programming, or facility availability at any time without liability.
INTELLECTUAL PROPERTY
All SANA branding, logos, materials, and content remain the exclusive property of SANA and may not be reproduced without written consent.
ELECTRONIC COMMUNICATIONS
By using SANA Services, you consent to receiving electronic communications related to your membership and facility use.
UPDATES TO TERMS
SANA may update these Terms at any time. Continued use of Services constitutes acceptance of the updated Terms.
CONTACT
For questions, cancellations, or concerns:
hello@sanasana.ca www.sanasana.ca